If they can’t help, an ‘agent’ (which is what giffgaff calls giffgaff login its customer service operators) should step in. Giffgaff’s SIM only deals mean you only pay for your network usage, not the handset, resulting in a low monthly cost. If you don’t want to keep your giffgaff number, you need to request a STAC which you can give to your new network. Your giffgaff number will be recycled and given to a new giffgaff member. Discover which mobile network providers impressed their customers most in our latest survey, which reveals the best and worst mobile networks.
I Still Have Credit On My Account What Can I Do?
If you have not used any of your credit or not had a plan within the last 32 days then this page will be unavailable. For new members using credit; please allow 5 days from the first usage for your statement page to be updated. We also think you should be able to leave, in a way that’s fair. So if it’s not right for you, we’ll meet you in the middle with an early termination charge.
Free calls and texts to other giffgaff numbers and calls to the top-up line are not charged from your plans. Plans include calls and texts to UK phone numbers when you are in the UK (including roaming in the EU and selected countries). Calls to voicemail are charged at 1 minute, whatever their duration. Regular calls are charged per second after the first minute. Calls lasting less than 1 minute are charged as 1 full minute.
You can reach out to one of our friendly agents who will be able to process your refund. If you decide to switch to another network, you’ll need to request a PAC code if you want to keep your phone number, or a STAC code if you’d like a new number. On the day of the switch, we’ll update your temporary giffgaff number to the number you’d like to keep. Until the switch takes place, you can continue to use your new giffgaff SIM with your temporary number or your SIM from your original network.
How to cancel your giffgaff account, stopping auto top-ups, and deactivating SIMs. At giffgaff, we like to do things a little differently. We’re all about community and support, so if you’ve got a question—ask away!
The delivery methods and timescales are the same for all the phones sold by giffgaff. Once you’ve selected the phone you want, you’ll be able to choose whether to pay in full or spread the cost monthly. How to update your personal details on your giffgaff account, including your name, email, address, or payment information, with easy steps. Multi-factor authentication is a way to add a layer of security to your account. Once you have set it up, you’ll be able to use your phone number/member name to log in along with your password.
If any of the above has happened or you suspect your giffgaff account might have been compromised please follow the steps highlighted in this guide. If you haven’t already downloaded the giffgaff app, you can get started by heading here. If you are using the giffgaff app, make sure you’ve updated to the latest software version.
To save on unnecessary packaging, we don’t include a mains plug with our refurbished phones. However, almost every phone we sell uses a USB cable to charge. This means that any USB plug will work with the charging cable, so if you are replacing an old phone, you will most likely have a plug already. How to return a faulty phone and the cancellation policy for refurbished phones is the same as for new phones with one exception. All our refurbished phones come unlocked, ready for a SIM from any UK network. We offer refurbished phones as part of our phone range to help giffgaffers who want to save that little bit more.
Giffgaff Sim-only Deals
This means that when your current plan finishes, you’ll get a new one right away with no interruptions. How a recurring plan works on giffgaff, including automatic renewals, setup, management, and ensuring uninterrupted service. Roaming Like at Home service allows members to go abroad to the EU and selected destinations and use their plan’s or credit as they would here in the UK at no extra cost. Members can use this service as long as their Roaming eligibility is on. If you’re still having trouble logging in to the app, you can also log onto your account through your phone’s browser. Our aim is always to respond to complaints within 5 business days You’ll be kept informed of the expected timeframe.
Data Not Linked To You
It’s set at 50% of the cost of your current or most recent plan, multiplied by the number of months left in your contract plus the month in which you cancel. While giffgaff has this community of members, agents are also on hand to help with questions related to your account. If you stream videos a lot when out and about, you’ll need lots of data. Apps like WhatsApp can save your text message allowance, as they send messages over the internet instead of your cellular connection.
The first thing to do is make sure your giffgaff SIM is activated. You can do this by popping your new giffgaff SIM into your handset and allowing it to connect to the network. How to join giffgaff, order a SIM or eSIM, activate it, and transfer your number. Everything you need to stay connected, from SIMs to settings.
How to add credit to your giffgaff account over the phone, including using automated services and following simple steps for quick top-up. A plan (formerly known as a goodybag) is packed full of data and comes with unlimited minutes and texts. It lasts for a calendar month and can be set to recur automatically.
You’ll lose service on your original network on the day the switch takes place. The number you wanted to keep will then be live on the giffgaff network. If you haven’t already, place your giffgaff SIM into your handset, and you’re ready to go. This section contains the last 5 transactions that weren’t included in any active plan you may have had. So it basically shows the last 5 times you used your phone and were charged from your credit balance.
You’ll also receive a copy of the code via text message. For issues with porting out, payment will be made back to your saved card. For issues with porting in, we will apply credit to your account.
Future price changes will need to be set and fully disclosed in pounds and pence. Find out how other providers fared in our guide to the best and worst mobile networks. As Giffgaff offers rolling 30-day Sim-only contracts, customers are not hit by costly inflation-based mid-contract price increases. Before the end of the month, you will be able to check what the price to renew is. You’re free to change to a different goodybag each month, or stop completely.